Customer Satisfaction Analysis by the Implementation of...

Procedia Economics and Finance 2014 Vol. 15

Customer Satisfaction Analysis by the Implementation of Quality Management System in a Public Institutuion

Şomlea, Irina Nicolina Hădărean, Marian, Liviu, Ferencz, Illes Sandor
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Volume:
15
Year:
2014
Language:
english
Journal:
Procedia Economics and Finance
DOI:
10.1016/S2212-5671(14)00558-9
File:
PDF, 664 KB
english, 2014
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