Does uncertain demand affect service quality?

International Journal of Hospitality Management 2015 / 04 Vol. 46

Does uncertain demand affect service quality?

Chen, Chiang-Ming, Chiu, Hsien-Hung, Chi, Yan-Ping, Wu, Sou-Chein
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Volume:
46
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2015.01.013
Date:
April, 2015
File:
PDF, 260 KB
english, 2015
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