Capabilities for managing service innovation: towards a conceptual framework
Stauss, Bernd, den Hertog, Pim, van der Aa, Wietze, de Jong, Mark W.Volume:
21
Language:
english
Journal:
Journal of Service Management
DOI:
10.1108/09564231011066123
Date:
August, 2010
File:
PDF, 585 KB
english, 2010