Complaint resolution management expectations in an...

Journal of Business & Industrial Marketing 2010 / 06 Vol. 25; Iss. 5

Complaint resolution management expectations in an asymmetric business‐to‐business context

Garry, Tony, Gruber, Thorsten, Henneberg, Stephan C., Ashnai, Bahar, Naudé, Peter, Reppel, Alexander
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Volume:
25
Language:
english
Journal:
Journal of Business & Industrial Marketing
DOI:
10.1108/08858621011058124
Date:
June, 2010
File:
PDF, 379 KB
english, 2010
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