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Communal Service Delivery: How Customers Benefit From Participation in Firm-Hosted Virtual P3 Communities
Dholakia, U. M., Blazevic, V., Wiertz, C., Algesheimer, R.Volume:
12
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670509338618
Date:
November, 2009
File:
PDF, 255 KB
english, 2009