Managing service quality by combining voice of the service...

Managing service quality by combining voice of the service provider and voice of their customers

Chow‐Chua, Clare, Komaran, Raj
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Volume:
12
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520210421383
Date:
April, 2002
File:
PDF, 930 KB
english, 2002
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