The revitalising effect of ISO 9001 on dissatisfied...

Total Quality Management & Business Excellence 2014 / 06 Vol. 25; Iss. 7-8

The revitalising effect of ISO 9001 on dissatisfied customers

Yaya, Luc Honore Petnji, Marimon, Frederic, Casadesus, Marti
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Volume:
25
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2014.904567
Date:
June, 2014
File:
PDF, 128 KB
english, 2014
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