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Comparative evaluation of critical factors in delivering service quality of banks
Kumar, Mukesh, Tat Kee, Fong, Charles, VincentVolume:
27
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656711011023320
Date:
March, 2010
File:
PDF, 203 KB
english, 2010