Self‐service with a smile?

International Journal of Service Industry Management 2004 / 04 Vol. 15; Iss. 2

Self‐service with a smile?

Pujari, Devashish
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Volume:
15
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230410532510
Date:
April, 2004
File:
PDF, 257 KB
english, 2004
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