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Book Reviews : Keep Your Customers (and Keep Them Happy). Stanley J. Fen vessy, Homewood, Illinois: Dow Jones-Irwin, 1976, 174 pages
Gould, J. W.Volume:
15
Language:
english
Journal:
Journal of Business Communication
DOI:
10.1177/002194367801500317
Date:
April, 1978
File:
PDF, 104 KB
english, 1978