Developing control charts in monitoring service quality...

Total Quality Management & Business Excellence 2015 / 06 Vol. 26; Iss. 5-6

Developing control charts in monitoring service quality based on the number of customer complaints

Chen, Kuen-Suan, Chang, Tsang-Chuan, Wang, Kung-Jeng, Huang, Chiao-Tzu
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Volume:
26
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2013.874198
Date:
June, 2015
File:
PDF, 398 KB
english, 2015
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