Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources
Yang, Yefei, Lee, Peter K.C., Cheng, T.C.E.Volume:
164
Language:
english
Journal:
International Journal of Production Economics
DOI:
10.1016/j.ijpe.2015.03.014
Date:
June, 2015
File:
PDF, 801 KB
english, 2015