Customer satisfaction measurement and analysis using six...

International Journal of Quality & Reliability Management 1995 / 04 Vol. 12; Iss. 3

Customer satisfaction measurement and analysis using six sigma

Behara, Ravi S., Fontenot, Gwen F., Gresham, Alicia
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Volume:
12
Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/02656719510084745
Date:
April, 1995
File:
PDF, 156 KB
english, 1995
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