Measuring performance of a service system – from...

Measuring Business Excellence 2014 / 08 Vol. 18; Iss. 3

Measuring performance of a service system – from organizations to customer-perceived performance

Laihonen, Harri, Jääskeläinen, Aki, Pekkola, Sanna
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Volume:
18
Language:
english
Journal:
Measuring Business Excellence
DOI:
10.1108/MBE-08-2013-0045
Date:
August, 2014
File:
PDF, 392 KB
english, 2014
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