Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture
Laroche, Michel, Ueltschy, Linda C., Abe, Shuzo, Cleveland, Mark, Yannopoulos, Peter P.Volume:
12
Language:
english
Journal:
Journal of International Marketing
DOI:
10.1509/jimk.12.3.58.38100
Date:
September, 2004
File:
PDF, 117 KB
english, 2004