The impact of information security breach on hotel guest...

International Journal of Contemporary Hospitality Management 2012 / 09 Vol. 24; Iss. 7

The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

Berezina, Katerina, Cobanoglu, Cihan, Miller, Brian L., Kwansa, Francis A.
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Volume:
24
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596111211258883
Date:
September, 2012
File:
PDF, 223 KB
english, 2012
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