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Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale
Gounaris, SpirosVolume:
19
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040510620193
Date:
October, 2005
File:
PDF, 413 KB
english, 2005