Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics
Vikas Mittal and Wagner A. KamakuraVolume:
38
Language:
english
Journal:
Journal of Marketing Research
DOI:
10.2307/1558577
Date:
February, 2001
File:
PDF, 2.41 MB
english, 2001