Amazon.com's Orwellian nightmare: exploring apology in an...

Journal of Communication Management 2012 / 07 Vol. 16; Iss. 3

Amazon.com's Orwellian nightmare: exploring apology in an online environment

Timothy Coombs, W., Holladay, Sherry J.
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Volume:
16
Language:
english
Journal:
Journal of Communication Management
DOI:
10.1108/13632541211245758
Date:
July, 2012
File:
PDF, 151 KB
english, 2012
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