A research approach to training: a case study of mystery...

International Journal of Contemporary Hospitality Management 2001 / 04 Vol. 13; Iss. 2

A research approach to training: a case study of mystery guest methodology

Anderson, Denise N., Groves, David L., Lengfelder, Julie, Timothy, Dallen
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Volume:
13
Language:
english
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/09596110110381906
Date:
April, 2001
File:
PDF, 246 KB
english, 2001
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