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Achieving service quality through service innovation exploration – exploitation: the critical role of employee empowerment and slack resources
Sok, Phyra, O'Cass, AronVolume:
29
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-03-2014-0085
Date:
April, 2015
File:
PDF, 220 KB
english, 2015