[ACM Press the 11th International Conference - Taipei, Taiwan (2009.08.12-2009.08.15)] Proceedings of the 11th International Conference on Electronic Commerce - ICEC '09 - Effect of personalization on the perceived usefulness of online customer services
Liang, Ting-Peng, Chen, Hsin-Yi, Turban, EfraimYear:
2009
Language:
english
DOI:
10.1145/1593254.1593296
File:
PDF, 429 KB
english, 2009