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A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study
Zourrig, Haithem, Hedhli, Kamel, Chebat, Jean CharlesVolume:
6
Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/IJQSS-03-2014-0021
Date:
November, 2014
File:
PDF, 255 KB
english, 2014