Comparative service quality system analysis using the Six...

Comparative service quality system analysis using the Six Sigma benchmark

Etienne, Eisenhower C.
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Volume:
1
Language:
english
Journal:
International Journal of Lean Six Sigma
DOI:
10.1108/20401461011096096
Date:
November, 2010
File:
PDF, 226 KB
english, 2010
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