Call-Center Labor Cross-Training: It’s a Small World After...

Management Science 2007 / 07 Vol. 53; Iss. 7

Call-Center Labor Cross-Training: It’s a Small World After All

Iravani, Seyed M. R., Kolfal, Bora, Van Oyen, Mark P.
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Volume:
53
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.1060.0621
Date:
July, 2007
File:
PDF, 269 KB
english, 2007
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