Effects of an emotional intelligence training program on...

Managing Service Quality 2011 / 09 Vol. 21; Iss. 5

Effects of an emotional intelligence training program on service quality of bank branches

Beigi, Mina, Shirmohammadi, Melika
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Volume:
21
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521111159825
Date:
September, 2011
File:
PDF, 197 KB
english, 2011
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