Identification of satisfaction attributes using competitive...

International Journal of Operations & Production Management 2007 / 05 Vol. 27; Iss. 5

Identification of satisfaction attributes using competitive analysis of the improvement gap

Corrêa, Henrique, Tontini, Gérson, Silveira, Amélia
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Volume:
27
Language:
english
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/01443570710742375
Date:
May, 2007
File:
PDF, 119 KB
english, 2007
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