An importance-performance analysis of service quality in...

Economic Research-Ekonomska Istraživanja 2014 / 01 Vol. 27; Iss. 1

An importance-performance analysis of service quality in spa hotels

Blešić, Ivana, Popov-Raljić, Jovanka, Uravić, Lenko, Stankov, Uglješa, Đeri, Lukrecija, Pantelić, Milana, Armenski, Tanja
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Volume:
27
Language:
english
Journal:
Economic Research-Ekonomska Istraživanja
DOI:
10.1080/1331677X.2014.967537
Date:
January, 2014
File:
PDF, 231 KB
english, 2014
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