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[IFIP International Federation for Information Processing] E-Government Ict Professionalism and Competences Service Science Volume 280 || Service level and Value to Customer as key business drivers: a case studying a leader truck industry
Mazzeo, Antonino, Bellini, Roberto, Motta, GianmarioVolume:
10.1007/97
Year:
2008
Language:
english
DOI:
10.1007/978-0-387-09712-1_27
File:
PDF, 1.93 MB
english, 2008