Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility
Nikbin, Davoud, Hyun, Sunghyup Sean, Iranmanesh, Mohammad, Maghsoudi, Amin, Jeong, ChulLanguage:
english
Journal:
Asia Pacific Journal of Tourism Research
DOI:
10.1080/10941665.2015.1048265
Date:
May, 2015
File:
PDF, 231 KB
english, 2015