The effects of service interactivity on the satisfaction...

Telematics and Informatics 2015 / 11 Vol. 32; Iss. 4

The effects of service interactivity on the satisfaction and the loyalty of smartphone users

Kim, Minkyoung, Chang, Younghoon, Park, Myeong-Cheol, Lee, Jongtae
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Volume:
32
Language:
english
Journal:
Telematics and Informatics
DOI:
10.1016/j.tele.2015.05.003
Date:
November, 2015
File:
PDF, 1.58 MB
english, 2015
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