[Lecture Notes in Business Information Processing] Enterprise, Business-Process and Information Systems Modeling Volume 50 || A Model Based Framework Supporting ITIL Service IT Management
Bider, Ilia, Halpin, Terry, Krogstie, John, Nurcan, Selmin, Proper, Erik, Schmidt, Rainer, Ukor, RolandVolume:
10.1007/97
Year:
2010
Language:
english
DOI:
10.1007/978-3-642-13051-9_18
File:
PDF, 516 KB
english, 2010