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[Communications in Computer and Information Science] Software Process Improvement Volume 42 || Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework
O’Connor, Rory V., Baddoo, Nathan, Cuadrago Gallego, Juan, Rejas Muslera, Ricardo, Smolander, Kari, Messnarz, RichardVolume:
10.1007/97
Year:
2009
Language:
english
DOI:
10.1007/978-3-642-04133-4_6
File:
PDF, 395 KB
english, 2009