Interpersonal Stress Reactions and Service Quality...

Interpersonal Stress Reactions and Service Quality Responses among Hospitality Industry Employees

Ross, Glenn F.
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Volume:
15
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069500000037
Date:
July, 1995
File:
PDF, 1.74 MB
english, 1995
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