Climate for service and the moderating effects of climate...

Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability

Sowinski, David R., Fortmann, Kristen A., Lezotte, Daniel V.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
17
Language:
english
Journal:
European Journal of Work and Organizational Psychology
DOI:
10.1080/13594320701473065
Date:
March, 2008
File:
PDF, 153 KB
english, 2008
Conversion to is in progress
Conversion to is failed