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Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability
Sowinski, David R., Fortmann, Kristen A., Lezotte, Daniel V.Volume:
17
Language:
english
Journal:
European Journal of Work and Organizational Psychology
DOI:
10.1080/13594320701473065
Date:
March, 2008
File:
PDF, 153 KB
english, 2008