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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng, Chang, Tsang-Chuan, Chen, Kuen-SuanVolume:
26
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2013.835635
Date:
April, 2015
File:
PDF, 341 KB
english, 2015