The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services
Casaló, Luis V., Flavián, Carlos, Guinalíu, MiguelVolume:
26
Language:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/02652320810902433
Date:
September, 2008
File:
PDF, 284 KB
english, 2008