How Important Is an Apology to You?: Forecasting Errors in Evaluating the Value of Apologies
De Cremer, D., Pillutla, M. M., Folmer, C. R.Volume:
22
Language:
english
Journal:
Psychological Science
DOI:
10.1177/0956797610391101
Date:
January, 2011
File:
PDF, 193 KB
english, 2011