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Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization
Buttgen, M., Schumann, J. H., Ates, Z.Volume:
15
Language:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670511435564
Date:
May, 2012
File:
PDF, 318 KB
english, 2012