Service Performance Analysis and Improvement for a Ticket...

Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers

Xu, Susan H., Gao, Long, Ou, Jihong
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Volume:
53
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.1060.0660
Date:
June, 2007
File:
PDF, 550 KB
english, 2007
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