Rethinking Student Services: Assessing and Improving Service Quality
Zammuto, Raymond F., Keaveney, Susan M., O'Connor, Edward J.Volume:
7
Language:
english
Journal:
Journal of Marketing for Higher Education
DOI:
10.1300/j050v07n01_05
Date:
June, 1996
File:
PDF, 1.74 MB
english, 1996