The Role of Empathetic Concern and Communication on Job Tension and Job Satisfaction of Customer Service Employees
Clow, Kenneth E., Rogers, Jerry D.Volume:
1
Language:
english
Journal:
Journal of Customer Service in Marketing & Management
DOI:
10.1300/j127v01n04_04
Date:
November, 1995
File:
PDF, 691 KB
english, 1995