The Role of Empathetic Concern and Communication on Job...

The Role of Empathetic Concern and Communication on Job Tension and Job Satisfaction of Customer Service Employees

Clow, Kenneth E., Rogers, Jerry D.
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Volume:
1
Language:
english
Journal:
Journal of Customer Service in Marketing & Management
DOI:
10.1300/j127v01n04_04
Date:
November, 1995
File:
PDF, 691 KB
english, 1995
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