Using LibQUAL+® to identify commonalities in customer...

Performance Measurement & Metrics 2014 / 07 Vol. 15; Iss. 1/2

Using LibQUAL+® to identify commonalities in customer satisfaction: the secret to success?

Stephen Town, J., Killick, Selena, van Weerden, Anne, van Weerden, Fransje
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Volume:
15
Language:
english
Journal:
Performance Measurement and Metrics
DOI:
10.1108/PMM-04-2014-0012
Date:
July, 2014
File:
PDF, 611 KB
english, 2014
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