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[SpringerBriefs in Business] Complaint Management and Channel Choice || Conclusions for Organisational Complaint Management and Future Research
Garding, Stefan, Bruns, AndreaVolume:
10.1007/97
Year:
2015
Language:
english
DOI:
10.1007/978-3-319-18179-0_5
File:
PDF, 86 KB
english, 2015