The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
Noone, B. M., Wirtz, J., Kimes, S. E.Volume:
53
Language:
english
Journal:
Cornell Hospitality Quarterly
DOI:
10.1177/1938965512460343
Date:
November, 2012
File:
PDF, 912 KB
english, 2012