A valued agent: How ECAs affect website customers'...

Journal of Retailing and Consumer Services 2015 / 09 Vol. 26

A valued agent: How ECAs affect website customers' satisfaction and behaviors

Ben Mimoun, Mohammed Slim, Poncin, Ingrid
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Volume:
26
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2015.05.008
Date:
September, 2015
File:
PDF, 1.15 MB
english, 2015
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