![](/img/cover-not-exists.png)
A comparison of question scales used for measuring customer satisfaction
Danaher, Peter J., Haddrell, VanessaVolume:
7
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239610129922
Date:
October, 1996
File:
PDF, 161 KB
english, 1996