![](/img/cover-not-exists.png)
Queueing System with Heterogeneous Customers as a Model of a Call Center with a Call-Back for Lost Customers
Dudin, Sergey, Kim, Chesoong, Dudina, Olga, Baek, JanghyunVolume:
2013
Year:
2013
Language:
english
Journal:
Mathematical Problems in Engineering
DOI:
10.1155/2013/983723
File:
PDF, 580 KB
english, 2013