Measuring customer satisfaction: Evidence from Hong Kong...

Total Quality Management 2001 / 12 Vol. 12; Iss. 7

Measuring customer satisfaction: Evidence from Hong Kong retail banking industry

Yuk-Lan Wong, Gopal K. Kanji, Winnie
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Volume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120120096089
Date:
December, 2001
File:
PDF, 184 KB
english, 2001
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