The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants
Guchait, Priyanko, Paşamehmetoğlu, Ayşin, Lanza-Abbott, JeAnnaVolume:
14
Language:
english
Journal:
Journal of Human Resources in Hospitality & Tourism
DOI:
10.1080/15332845.2014.904175
Date:
January, 2015
File:
PDF, 138 KB
english, 2015